VIGIL
ECONX Group
Call floor intelligence
VIGIL
See every agent. Record every session. Keep the floor compliant — in real time.
The floor
What you see when you sign in.
Sessions, watch wall, join gate, and the live room — real VIGIL screens, not mock art.
Built for BPO floors
Live oversight from join to recording vault.
Supervisors watch the floor. Agents share screens. Compliance stays on the record — without the purple glow of a generic SaaS kit.
Floor command
Live agent status, watch wall, and private coaching calls on one stage.
Join & listen
Headset check before you enter. Mic muted by default. Phantom presence when the line blips.
Recording vault
Screen capture from connect to leave — with optional voice and tamper logging.
Hours & compliance
Attendance, BRB, breaks, and Excel export that ops and clients can trust.